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Support Overview:
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Tips for Successful Email Marketing:
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Need Answers?
Visit the Arrow knowledgebase.
All Arrow subscriptions come with full email and phone support. Subscriptions are
automatically renewed on a monthly basis and the account holder has the option to
cancel at any time.
The Arrow Hosted service is monitored 24/7, and any issues are cleared up as
soon as possible to ensure the best possible service. Upgrades, patches and bug fixes are
applied directly to the service as they become available. For reporting specific errors,
please see our hours and contact options on our contact page.
Notice: Non-standard services as outlined on our services
page carry separate charges and are not covered under the included support plan.
If you have any questions regarding what is included and
what is not included in Arrow support, please contact us for
assistance.
For answers to billing-related questions, please see
the billing section of the knowledgebase.
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Below is a list of links that Q5 Media has provided as resources over the years
to help customers understand the best practices of email marketing. The articles listed
give insight in to how to properly set up HTML newsletters, how to properly collect addresses,
how to write content for an email audience and more.
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Performance Requirements for Arrow:
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 For All Versions of Arrow:
A Windows Operating System along with the latest version of Microsoft Internet Explorer is required.
At this time, Arrow is not fully supported/functional on Mac OS or any browser except MSIE.
Coming Soon: Support for Mozilla Firefox browsers on the Windows operating system
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Support options:
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For legacy version customers (Arrow Enterprise and Enterprise ISP):
Upgrades and sales of these versions have been discontinued. If the terms of
your support contract have expired or if you need assistance not found in
the knowledgebase, please contact Q5 Media for
custom support for your product.
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Support includes:
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Support does not include:
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- Unlimited support email tickets
- Toll-free phone (9:00AM - 5:00PM EST, no holidays) support
- Knowledgebase articles
- All major and minor upgrades (applied automatically to the service)
(To contact Q5 Media, please use the phone number or email form found on our contact page.)
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- Additional Arrow Services
- New feature creation
- Product modification not included in upgrades
- Product Installation (legacy versions only)
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Need help choosing
an Arrow service?
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Contact Us
by phone, email or live chat!
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Companies Who Have Chosen Arrow
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Q5 Media, LLC