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General Questions| KB400278 | "Manage Accounts" Why do I not have access to this function? | | KB400214 | Are my click-through statistics based on unique users?
| | KB400277 | Are there specific statistics of Subscription / Unsubscriptions? | | KB400269 | Can I backup my system? | | KB400264 | Can I make the application send an email campaign automatically when a user signs up to a list? | | KB400231 | Can I run the software on my own in-house server or with a remote ISP?
| | KB400215 | Can I schedule a newsletter to be sent more than once?
| | KB4002125 | Can I use Q5 Media's Arrow Email Marketing Services on a Mac? | | KB4002141 | Cdosys (CDO 2000) is already installed. Will any functionality or features be lost if I use cdosys instead of Aspemail?
| | KB4002120 | Do I have to have my PC on to run a scheduled newsletter ie..midnight. We always power down when we leave the office. | | KB400275 | Do sample templates come with my subscription? |
[81 more in General Questions]
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Technical Questions| KB400212 | After installing Oracle9i client I can no longer connect to an oracle | | KB400293 | After upgrading my system, my passwords were lost. Are there default passwords? | | KB4002101 | An error has occurred:
Details:
Technical Information:
Reference Number: -2147217900
Description: Could not allocate space for object 'g_Contacts' in database 'GeoBase' because the 'PRIMARY' filegroup is full.
Please consult an administrator with details of this issue | | KB400269 | Can I backup my system? | | KB4002113 | Can I host the Agent Service locally? | | KB400231 | Can I run the software on my own in-house server or with a remote ISP?
| | KB400296 | Can I use SMTP to send emails with Arrow Hosted?? | | KB400225 | Can I use your service with MSAccess?
| | KB4002141 | Cdosys (CDO 2000) is already installed. Will any functionality or features be lost if I use cdosys instead of Aspemail?
| | KB4002129 | How can I ensure that the GeoBase/arrow/_writecontent folder has the necessary read permissions? | | KB4002122 | How can i genreate a SQL script for my entire database? |
[44 more in Technical Questions]
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Importing Contacts| KB400279 | Can I view the email users from the list I've imported? | | KB400255 | If I start with the hosted option, can I export and import into a purchased version for ourselves? | | KB400221 | What database table in GeoBase is used for emails? I want to manually use Enterprise Manager in SQL Server to import some emails into the GeoBase tables. Can I do this by importing into the Contacts tables email field only? |
Spam and Deliverability Questions| KB4002148 | How do I prevent email from going into a recipient's SPAM or bulk folder? | | KB4002150 | Why do some of my recipients get my message flagged as spam? | | KB4002152 | Why is a recipient telling me that they have received my message multiple times? |
Agent| KB4002113 | Can I host the Agent Service locally? | | KB400243 | How do I know if the Agent is compatible with my setup before I purchase it? | | KB400230 | We don't keep an account logged in on our server for security reasons. Can the Agent run as a Windows Service? | | KB400253 | What is the purpose of the Agent Service? |
Billing and Payment Questions| KB40021 | Can I pay via Western Union®? | | KB4002127 | Can I pay via wire/bank transfer? | | KB4002153 | I haven't logged in to my account for a while - what happened to my account? | | KB400254 | When will I be billed for my subscription? | | KB4002149 | Will I be charged if I do not send out any messages within a billing period? |
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