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Arrow General Questions
KB400278"Manage Accounts" Why do I not have access to this function?
KB400214Are my click-through statistics based on unique users?
KB400277Are there specific statistics of Subscription / Unsubscriptions?
KB400264Can Arrow send an email campaign automatically when a user signs up to a list?
KB400269Can I backup my Arrow system?
KB400231Can I run the software on my own in-house server or with a remote ISP?
KB400215Can I schedule a newsletter to be sent more than once?
KB4002125Can I use Arrow on a Mac?
KB4002141Cdosys (CDO 2000) is already installed. Will any functionality or features be lost if I use cdosys instead of Aspemail?
KB4002120Do I have to have my PC on to run a scheduled newsletter ie..midnight. We always power down when we leave the office.
KB400275Do sample templates come with Arrow?

[81 more in Arrow General Questions]



Arrow Technical Questions
KB400212After installing Oracle9i client I can no longer connect to an oracle
KB400293After upgrading my Arrow system, my passwords were lost. Are there default passwords?
KB4002101An error has occurred: Details: Technical Information: Reference Number: -2147217900 Description: Could not allocate space for object 'g_Contacts' in database 'GeoBase' because the 'PRIMARY' filegroup is full. Please consult an administrator with details of this issue
KB4002131Arrow Email and SQL Server Collations
KB400269Can I backup my Arrow system?
KB4002113Can I host the Arrow Agent Service locally?
KB400231Can I run the software on my own in-house server or with a remote ISP?
KB400225Can I use Arrow with MSAccess?
KB400296Can I use SMTP to send emails with Arrow or Arrow Hosted??
KB4002141Cdosys (CDO 2000) is already installed. Will any functionality or features be lost if I use cdosys instead of Aspemail?
KB4002129How can I ensure that the GeoBase/arrow/_writecontent folder has the necessary read permissions?

[44 more in Arrow Technical Questions]



Importing Contacts
KB400279Can I view the email users from the list I've imported?
KB400255If I start with the hosted option, can I export and import into a purchased version for ourselves?
KB400221What database table in GeoBase is used for emails? I want to manually use Enterprise Manager in SQL Server to import some emails into the GeoBase tables. Can I do this by importing into the Contacts tables email field only?

Spam and Deliverability Questions
KB4002148How do I prevent email from going into a recipient's SPAM or bulk folder?
KB4002150Why do some of my recipients get my message flagged as spam?
KB4002152Why is a recipient telling me that they have received my message multiple times?

Arrow Agent
KB4002113Can I host the Arrow Agent Service locally?
KB400243How do I know if the Arrow Agent is compatible with my setup before I purchase it?
KB400230We don't keep an account logged in on our server for security reasons. Can the Arrow Agent run as a Windows Service?
KB400253What is the purpose of the Arrow Agent Service?

Billing and Payment Questions
KB40021Can I pay via Western Union®?
KB4002127Can I pay via wire/bank transfer?
KB4002153I haven't logged in to Arrow Hosted for a while - what happened to my account?
KB400254When will I be billed for my Arrow Hosted account?
KB4002149Will I be charged if I do not send out any messages within a billing period?

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